{"id":1498,"date":"2020-09-07T08:25:37","date_gmt":"2020-09-07T08:25:37","guid":{"rendered":"https:\/\/travelcommunication.net\/?p=26262"},"modified":"2020-10-08T01:23:42","modified_gmt":"2020-10-08T01:23:42","slug":"travel-companies-need-to-provide-flexibility-or-risk-getting-left-behind","status":"publish","type":"post","link":"https:\/\/www.travelindex.org\/media\/global-travel-news\/travel-companies-need-to-provide-flexibility-or-risk-getting-left-behind\/","title":{"rendered":"Travel Companies Need to Provide Flexibility or Risk Getting Left Behind"},"content":{"rendered":"<div>\n\t<a href=\"https:\/\/travelcommunication.net\/travel-technology\/travel-companies-need-to-provide-flexibility-or-risk-getting-left-behind\/\"><img loading=\"lazy\" decoding=\"async\" title=\"Travel Companies Need to Provide Flexibility or Risk Getting Left Behind-TRAVELINDEX\" src=\"https:\/\/travelcommunication.net\/wp-content\/uploads\/2020\/09\/Travel-Companies-Need-to-Provide-Flexibility-or-Risk-Getting-Left-Behind-TRAVELINDEX-500x300.jpg\" alt=\"Travel Companies Need to Provide Flexibility or Risk Getting Left Behind\" width=\"500\" height=\"300\" style=\"max-width: 100%;height: auto\" \/><\/a>\n\t<\/div>\n<p>London, United Kingdom, September 7, 2020 \/ TRAVELINDEX \/ Following the recent announcement that Delta Air Lines has joined American Airlines and United Airlines in scrapping a range of ticket-change fees, Ralph Hollister, Travel &amp; Tourism Analyst at GlobalData offers his view on the situation.<\/p>\n<p>\u201cLast year, Delta accumulated US$830m in change fees, more than any other US carrier. After suffering a pre-tax loss of US$7bn in Q2 2020, the last thing Delta needs is to be closing off such a valuable revenue stream. However, the US airline industry was already hypercompetitive pre-COVID-19, and with airlines now battling for dominance in a severely reduced market, airlines such as Delta have no choice but to match competitor offerings, or risk being left behind permanently.<\/p>\n<p>\u201cAccording to GlobalData\u2019s most recent COVID-19 recovery survey, 53% of global consumers are either \u2018quite\u2019 or \u2018extremely\u2019 concerned about restrictions on local and domestic travel and 49% echo this sentiment for restrictions on international travel. This substantial level of concern around domestic and international travel restrictions has severely decreased traveler confidence, causing many consumers to cancel the entirety of their holiday itineraries for 2020 and possibly in to 2021. To stop this accelerating trend, travel companies need to be as flexible as possible, even if that does mean cutting off valuable revenue streams in the process.<\/p>\n<p>\u201cCompanies operating in a range of sub-segments within the global tourism sector have been dramatically changing long-standing policies around cancelation and change fees. This is to provide travelers with the new must-have when booking a trip in the \u2018new normal\u2019 \u2013 flexibility. Although cancelation and change fees help boost major travel companies\u2019 top lines, flexibility is now a necessity for unsure travelers. Companies will now have to cater for this need as supply is undoubtedly exceeding demand in all areas of travel and tourism, creating a buyer\u2019s market in the process.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>London, United Kingdom, September 7, 2020 \/ TRAVELINDEX \/ Following the recent announcement that Delta Air Lines has joined American Airlines and United Airlines in scrapping a range of ticket-change fees, Ralph Hollister, Travel &amp; Tourism Analyst at GlobalData offers his view on the situation. \u201cLast year, Delta accumulated US$830m in change fees, more than &hellip;<\/p>\n","protected":false},"author":0,"featured_media":4678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-travel-news"],"_links":{"self":[{"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/posts\/1498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/comments?post=1498"}],"version-history":[{"count":0,"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/posts\/1498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/media\/4678"}],"wp:attachment":[{"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/media?parent=1498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/categories?post=1498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.travelindex.org\/media\/wp-json\/wp\/v2\/tags?post=1498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}